Last Updated: March 31, 2025
This Privacy Notice describes how Messer Group Texas, Inc. collects, uses, discloses, and protects our clients’ personal information that we collect through (a) our websites (b) our interactions with you over the phone or offline related to our products and services, (c) any other online services or programs operated by or on behalf of us where this Privacy Notice is posted or linked (collectively, together with our Platforms, the “Services”), and (d) our social media pages. Our clients (“you” or “your”) include property owners, managers, and individuals who visit our website and social media pages, or otherwise, interact with us.
Information We Collect About You and How We Collect It
We collect personal information:
– directly from you when you provide it to us;
– from third-party sources, including our business partners; and
– automatically as you navigate through our website or social media pages
Information collected automatically may include usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies.
We may combine the information you provide us with information that is collected through automated methods, and with information we receive from other sources.
Information You Provide to Us.
We collect information directly from you when you use the website, or visit our social media pages, or otherwise communicate with us (including by phone, email and text). This information includes: Personal details, such as your name, address and phone number, when you contact us.
Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our website or social media pages, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and usage patterns, including:
Details of your visits to our Platforms, including traffic data, logs, and other communication data and the resources that you access and use on the Platforms, including dates and times.
Information about your mobile device, computer and internet connection, including your IP address, identifiers associated with your devices, operating system, and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We may collect information relating to links you follow to or from pages on our Platforms, or, if you navigated from or navigate to another website, the address of that website.
In addition, we may collect information about your activities on our website or social media pages through the use of first- and third-party cookies, clear GIFs or web beacons, local shared objects or Flash cookies, or through other identifiers or technologies, including similar technologies as they may evolve over time. Information collected through these technologies may be used on our Platforms or on other websites or services, including those that may not be operated by us.
Third-Party Use of Cookies and Other Tracking Technologies.
Some content or applications on our Platforms or social media pages may be served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These and other third parties may use tracking technologies to collect information about you when you use our Platforms or social media pages. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content, or for other purposes. We do not control these third parties’ tracking technologies or how they may be used.
Information from Other Sources.
We may obtain information about you from affiliates, property owners, managers, and other third parties, and we may learn information about you in the course of providing services to you.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, to operate our business, including:
To provide you with information, products, or Services that you request from us and process payments for our services.
To communicate with you about the Services you request.
To provide customer service regarding our Services and responding to inquiries or disputes.
To provide our website content and features to you.
To improve and evolve our Services. We evaluate and improve our website and Services, including developing new website features or services, and we use the information we gather to do so.
To deliver Platform content and personalize your experience across our Platforms. For example, we may use analytics technologies to store information about your preferences, customize our
To provide fraud detection and otherwise protect the security of our website.
To contact you through telephone, text, email, or chat, as permitted by law.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
For other lawful purposes.
We may use the information we collect about you in other ways, which we will tell you about at the time we collect it or for which we will seek your consent.
Disclosure of Your Information
We disclose personal information in order to support and operate our business, as follows:
– With property owners, managers, and their representatives in order to deliver our Services.
– With our Contractors and service providers who provide services to us.
– We may also disclose your personal information as directed by you or with your consent, for any purpose disclosed by us when you provide the information, or as otherwise necessary to deliver the Services you request.
We may also disclose your personal information:
– To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
– To enforce or apply our terms of use and other policies or agreements, including for billing and collection purposes.
– If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ourselves, our employees, clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
How We Use and Disclose Your Information
You may have choices regarding the personal information you provide to us. In particular:
Tracking Technologies and Advertising.
You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. You may be able to manage Flash cookie settings as well. Please consult your browser help documentation or Flash player settings for more information.
We do not control third parties’ collection or use of your information to serve interest-based advertising, and the opt-outs we offer above will not impact what information third parties may collect through cookies, tracking technologies, or other third-party content on third-party platforms. However, these third parties may provide you with ways to restrict their use of your information. For example, you can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) via the NAI’s opt-out. Please note that you may still receive advertising even after opting out, but that advertising may not be tailored to you or your interests. We use Google Analytics, which helps us better understand our audience and target communications and advertisements based on demographic or interest-based information. You may learn more about opting out of certain Google advertising initiatives here and here.
Use of Social Media Platforms or Other Connected Third-Party Services
Our website and our communications may contain links to third-party websites, including our social media pages (collectively, “Linked Sites”). This Privacy Notice does not apply to any Linked Sites. We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you followed a link to them from our Platforms or our communications. We encourage you to read and understand the privacy notices of any Linked Sites that you visit.
We may obtain information about you from Linked Sites. For example, when you link your account or engage with our Platforms through Linked Sites such as third-party social media pages, you may be allowing us to have ongoing access to certain information stored on those Linked Sites as described to you by those Linked Sites (e.g., your public profile, profile photo, friends list). We may receive certain information about you which is stored on Linked Sites if other users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those Linked Sites. The information we have access to from Linked Sites varies and is controlled by your privacy settings on each Linked Site and by your consent.
Changes to Our Privacy Policy
We may change this Privacy Notice from time to time. When we make changes, we will post the revised version here and will include the date of revision at the top of the Privacy Notice. You are responsible for periodically visiting our Platforms and this Privacy Notice to check for any changes.
Contact Information
To ask questions or comment about this Privacy Notice and our privacy practices, contact us at tammy.hendrix@messer-group.com.